gan78Privacy Policy
This page describes what we collect when you use gan78 and how we keep that data protected. We at gan78 process your personal information — such as email, phone number, national identity documents, and payment details — only for purposes directly linked to your account, deposits, withdrawals, and gaming activity on our platform. Our commitment is to handle your data transparently and securely across all jurisdictions where our services operate.
When you register on gan78, submit KYC documents, or make a payment via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect and store that information in encrypted systems. We do not sell or share your data with third parties for marketing purposes. Our data processors may be located outside your jurisdiction, but we apply the same security standards globally.
What We Collect and How We Use It on gan78
We collect the following information when you create an account on gan78:
- Your email address, phone number, and full name for account identification and communication.
- A valid national ID, passport, or driver's licence for identity verification (KYC) required by law.
- Payment method details (bank account, e-wallet ID, QRIS reference) for deposits and withdrawals.
- Account activity logs, including login times, game sessions, and betting history.
- IP address and device information to detect fraud and ensure account security.
We use this data solely to operate your account, process your transactions, comply with legal obligations, and prevent fraud. We do not use your data to build marketing profiles or sell to third parties. If you deposit via e-wallet in Jakarta or mobile banking in Surabaya, we retain that transaction record only as long as required by law — typically one to seven years depending on your jurisdiction.
Third-Party Processors and Data Transfers on gan78
Our payment processors, hosting providers, and security vendors may handle your data on our behalf. These include banks (local payment, online payment, e-wallet, mobile banking) and e-wallet operators (local payment, online payment, e-wallet, mobile banking, local payment) who process your deposits and withdrawals. We also use cloud infrastructure providers located in multiple regions to ensure uptime and speed.
When we transfer your data internationally — for example, to process a withdrawal during Idul Fitri or Idul Adha holidays when some domestic systems are unavailable — we use encryption and contractual safeguards. Your data may be stored on servers outside Indonesia, but we maintain the same security standards worldwide. All our third-party processors are bound by confidentiality agreements and are not permitted to use your data for their own purposes.
- Payment processors
- Banks and e-wallet providers handle transaction data; we do not control their security practices beyond contractual obligations.
- Hosting providers
- Cloud services store our servers and backups; they use industry-standard encryption and access controls.
- Fraud detection vendors
- Third-party security tools analyse login patterns and transactions to detect suspicious activity.
Your Rights and Data Access on gan78
You have the right to request a copy of all personal data we hold about you. To exercise this right, contact our support team via email with your account number and a description of your request. We will compile your data and send it to you within standard response windows — typically five to ten business days. You may also request that we delete your account and all associated data, subject to legal retention requirements; for example, transaction records for Liga 1 or Piala Indonesia betting activity must be retained for audit purposes.
If you believe we have mishandled your data, you may escalate your complaint to our data protection officer or lodge a formal complaint with the regulatory authority in your jurisdiction. We take all data concerns seriously and will investigate and respond to your complaint in writing.
Cookies and Device Tracking on gan78
We use cookies and similar technologies to keep you logged in, remember your preferences, and analyse how you use gan78 on mobile or desktop. These cookies do not track you across other websites. Some cookies are essential for security and account functionality; others are optional and can be disabled in your browser settings. When you access gan78 from Medan or Yogyakarta using different devices, cookies help us verify it is really you and not an unauthorised user.
We do not use cookies to build advertising profiles. Our analytics tools (such as server logs) track aggregate usage patterns — for example, how many users access our platform during Imlek or Nyepi — but never identify individuals.
Data Retention and Deletion on gan78
We retain your account data as long as your account is active and for a period after closure to comply with legal and financial regulations. Transaction records — including deposits via QRIS, withdrawals to e-wallet, and gaming history — are typically kept for seven years. KYC documents are stored for the duration of your account plus two years after closure. If you request deletion before the legal retention period expires, we will delete what we can while keeping only records required by law.
How to Contact Us About Privacy on gan78
If you have questions about our privacy practices, how we handle your mobile banking or local payment payments, or how to access your data, contact our support team through live chat, email, or in-app messaging. Our data protection officer is available to discuss privacy concerns; responses are provided in English within standard business hours. You may also refer to our full data processing agreements and security certifications, which are available upon request.
We update this policy from time to time to reflect changes in our practices or applicable law. Any material changes will be notified to you via email. Your continued use of gan78 after such notification constitutes your acceptance of the updated policy.